BuyBack Offer

TERMS & CONDITIONS

  • Scheme applicable only on selected product category.
  • Return of the product is valid within 12 months from the date of purchase.
  • Return products must be in a good condition otherwise offer is not applicable.
  • Shipping and other charges (VAT, octroi, etc) to be borne by the customer.
  • A customer can avail BUYBACK Offer on each purchase made under this category until 31st March 2017.
  • If the product condition is good and is returned as per the return policy 100% amount will be refunded.
  • Provide valid Bank details (Account Number, IFSC code, Order Number) etc required during refund process.
  • The validity of the offer is applicable to the purchases made until 31st March 2017 and the return of the product is valid until 31st March 2018.
  • Refund of Net Invoice Amount after 7days of the verification process.

PROCESS

BUYBACK

FAQ

1.Which products are available for cash back?

You can select from the wide range of products available in Buy Back category on the navigation bar on the home page. You can also click on the link below:

https://www.craftedindia.com/collections/assorted-products

2.What is BUYBACK offer? How do I avail this offer?

BUY BACK offers you to select your favourite home decor product and get 100% cash back on return. This offer is available on selected products only. You can use the product, adorn your homes with it and return us back once you feel like replacing it with a new one. Get the net amount back on returning the product.

To avail this offer you need to select the product you wish to purchase from the Buy Back category. Add the products to your cart; apply coupon code “100%BUYBACK”. You can beautify your home with the product for up to 12months and get 100% cash back if you return the product within the specified period. The offer is valid for 12 months from the date of purchase.

3.How long does it take to get the cash back?

Cashback will be processed within 7 working days, once the product verification process is completed.

4.How many times can I avail this Buy Back offer?

A customer can avail BUYBACK Offer on each purchase made under this category until 31st March 2017.

5.What are the additional charges the customer have to bear?

The customer has to bear shipping and proper packaging charges if he returns the product under the BUYBACK Offer. If an international customer is willing to avail this offer and pay for the return shipping charges than he/she can avail this offer.

6.What if my product is broken?

Damaged or defective products are not applicable for Buyback. So it is recommended not to send us products that are even slightly damaged because shipping will be borne by you. Your product must be in good condition, to receive the amount back for your product.

7.Why was my cash back declined?

Your cash back can be declined for the following reasons;

  • Product when received at our end is damaged
  • Product you purchased is not applicable for BuyBack
  • You used a promotional code not approved by Buyback when making this purchase
  • CraftedIndia pays cashback to customers whose purchase is before 31st March 2017.
  • You didn’t comply with the terms and conditions
  • Inappropriate Order Number
  • BuyBack is applicable only for purchases made online using the above promo code

8.Is there any specific code to avail the offer?

    Yes, to avail this exciting cash back offer you will have to use coupon code – 100%BUYBACK.

    9.What does the verification process involve?

    • Products bought under the category name Buyback will only be applicable for CashBack.
    • To apply for refund - Fill the form available on the navigation bar under the name “ REQUEST CASHBACK” or click on the link below                                                                                                                                 https://www.craftedindia.com/pages/request-cashback
    • We will drop you a mail once we verify your Order Number
    • We recommend you not to send us product that is damaged since it won't be applicable for BUYBACK
    • Money refund will be processed within 7 working days, once we receive the product and the verification status is sent to you.

    10.Some error prompted while I requested for cash back, what can be done next?

    We regret such situations and errors faced by you during your cash back process. You can take a screenshot of the error and mail it to us at info@craftedindia.com and we will revert back at the earliest.

    11.How do I get my refund?

    The payment will be remitted through cheque which will be couriered to your address on the invoice.

    12.I got a successful message/ email form CraftedIndia, but haven’t received the amount even after 7days has passed?

    If any such situation arises kindly mail us at info@craftedindia.com. We will take necessary action and provide you a feedback at the earliest.

    13.I have placed the order but now want to change the registered details, is it possible?

    No changes would be entertained if the product has been dispatched. Please read our Shipping & Delivery Policy for more details

    14.What will happen if the product found is damaged?

    Damaged or defective products are not applicable for Buyback. So it is recommended not to send us products that are even slightly damaged because shipping will be borne by you. Also while sending us the products make sure you pack it properly in order to avoid any kind of damage during transit. The money will be refunded only when we receive the product in good condition.

    15.What precautions are to be taken while returning the products?

    It is very important to keep the following things in mind when you return the products:
    • The product condition should be good. Damage of any kind would not be entertained.
    • The product should belong to buyback category.
    • Appropriate packaging should be done as to avoid damage during transit
    • Send the order invoice copy along with the product. Incase you have misplaced the copy, login into your account on CraftedIndia and take a printout of the same.
    • Provide proper address because money will be refunded through Cheque.
    • Return of the product is valid within 12months from the date of purchase.
    • A customer can avail BUYBACK Offer on each purchase made under this category until 31st March 2017.
    • Send us the product back to the below given address: Office No-65, 1st  Floor, Surya Shopping Centre,Mira Road, Mumbai-401107

    16.I have returned the product and want my cash back through cheque payment but my address is changed how do I get the cheque at the right address?

    Payment will be processed after complete verification of the product. In case of change in the details provided by you, please mail us at info@craftedindia.com or call us at +91-02265005900/ +91-02266630023 to notify us about the change.

    If you believe that any information we are holding on you is incorrect or incomplete, please email us at info@craftedindia.com as soon as possible. We will promptly correct any information found to be incorrect.