Shipping & Delivery

CraftedIndia is committed to deliver your order with good quality packaging within given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition in the shortest span of time we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Speedpost.

How the delivery charge is calculated for multiple units?

CraftedIndia provide FREE delivery on items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are flat $5. Prices listed in INR only.

How long does it take for an order to arrive?

The estimated time of delivery is within 3-7 working days for domestic orders and 21 working days for international orders. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at+91-02265005900/ 02266630023 or email us at info@craftedindia.com mentioning your Order ID. We will personally ensure that you receive the refund of the payment made. Please make sure that the original product tag and packing is intact when you send us the product back.

How to raise dispute for an order?

By sending email to info@craftedindia.com with images of broken/defective/damaged products within 24hrs of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute. Please mention your order number in the email.

Who pays for the delivery charges for returning of products?

When you're returning an item that was damaged/ defective, the charges will be borne by us. Incase if you dint like the product and wish to return , you will be liable for return courier charges. Please pack well when you are returning the product so that it reaches the seller in good condition.

When will I be refunded?

We can refund you when we are notified of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Only then we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).

How are items packaged?

All items are carefully packaged as to avoid any form of damage.

What are the shipping charges?

CraftedIndia provide FREE delivery on items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are flat $5. Prices listed in INR only.

How will the delivery be done?

  • We try to process all deliveries through reputed courier companies like Bluedart, DTDC, and Fedex. In some cases where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
  • If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Do you deliver internationally?

CraftedIndia  does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use  DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.

How can I track the delivery of my order?

All CraftedIndia items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login. 

Who bears the Octroi for certain locations in India?

Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in any cities. CraftedIndia.com is not responsible for any octroi payments.

Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

IMPORTANT : We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian orders.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at info@craftedindia.com as soon as possible, at the above address or you can call us at +91-02265005900/ 02266630023. We will promptly correct any information found to be incorrect.